Video: 'Let Me Tell You Something About Chick-fil-A'
As far as fast food goes, Chick-fil-A is in a league of its own. Chipper employees, fast service, and delicious chicken… what more could a customer want?
The chain has a dedicated fan base, and there are plenty of people extolling the virtues of the “Christian Chicken.” But few are as insistent, enthusiastic, or verbal as this very happy customer.
An actress and comedian, Carissa Cropper couldn’t help but praise the service she’d just received from her local Chick-fil-A while her fries were still hot. She filmed her speech and posted it to Facebook for all the world to see.
“Let me tell you something,” she started. “I don’t know what military base these people trained in, but I’m not mad at them. You got four people outside with handhelds, okay, under umbrellas. You got two people outside the drive-thru to greet you with your food.”
“I was in the line 3.5 seconds — that was to order, pay, and get my food. Baby, let me tell you what kind of training they doing. They is in the military in Chick-fil-A, I’m telling you they have some training that they are doing. And I’m proud of them. I’m proud of them!”
She held up the fast-food restaurant as a beacon of light in a dark world of long waits and disappointing turns of event.
“I don’t understand why I go to Popeye’s and I’ve got to wait on hot chicken when all you sell is chicken. McDonald’s don’t ever have nothing working and don’t let me get started on Burger King.”
“But Chick-fil-A be killing it. They have a military base that they train out of — I’m convinced. And I just appreciate the professionalism. It’s hot as h— out here, but they smiling … ‘May I help you?’ ‘Hello Miss Carissa.’ How do you know me?! Because I told the girl back there and they communicate. Communication is the key.”
Thrilled by their work ethic, Cropper even suggested that if they’d given her the wrong thing, that it was because they knew what she actually needed.
“I didn’t even check my bag,” she announced. “And if it’s a mistake, then it’s what I was supposed to have. That’s what I’m saying.”
“I’m emotional right now,” she said, tearing up, “because in the day we live, people don’t even like their jobs … but these people? They are ON IT.”
She’d noticed that the company held itself to high standards, and that it even offered scholarship opportunities to its employees, which Cropper found absolutely crucial.
“Take care of your people,” she said. “Take care of your people, and your people will take care of you. That’s the lesson today. It comes through Chick-fil-A but it’s what’s real out here in these streets.”
“I didn’t mind paying for that — I didn’t even mind. Swipe my card! Swipe my card, Chick-fil-A.”
The monologue left her in a mist of tears and with a hankering for fries — which, she noted approvingly, were still piping hot.
“You can have it your way. You can have it YOUR way. Thank you. I approve this message.”
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