Hotel Has Stunning Response After Little Boy Leaves Beloved Teddy Bear Behind
One of my children has an absolutely beloved blanket. Sewn to look like a puppy, it has earned the nickname “PupPup.”
Now, we’ve never left PupPup anywhere but in the car or at grandma’s house. But, oh, the suffering that arises when that blessed blanket is anywhere but in the child’s arms come bedtime.
Author Mo Willems made an entire children’s book series called “Knuffle Bunny” out of his daughter’s tendency to leave her stuffed chum behind. And I bet that Anna Pickard could do much the same thing after the escapades of her child’s fuzzy plaything.
A resident of the San Francisco, California, area, Pickard had traveled to Hawaii with her family for a vacation. While there, they had stayed at the Grand Hyatt Kauai.
No bed and breakfast or two-star establishment, the Grand Hyatt was luxury through and through. And they showed that their high-end services extended far beyond property and amenities when Pickard made a terrible discovery.
The mom realized something awful: Her son’s favorite stuffed bear hadn’t made it onto the plane.
Then they took a walk. Met the gardeners. And went to the pool. They rented a cabana (and now I’m going to have to explain why I kept telling Doozer we couldn’t afford a cabana, but… his bear can?) pic.twitter.com/pi22SiyYju
— Anna (@annapickard) January 7, 2019
“Having a crappy Monday? I was too,” she wrote on Twitter.
“Not only is it raining and I was back at work, but we realised last night that Doozer had left his beloved teddy bear at the hotel we stayed at, and that when we had to admit it, he was going to go from being worried (last night) to most upset.” Fortunately, something entirely different happened.
“I had emailed the hotel last night. Is there a white bear there, I asked? Very friendly, answers to Sutro? …
“We weren’t hopeful, tho [sic]. Big hotel and that.”
Much to Pickard’s surprise, the hotel had found Sutro. They also found a stuffed seal that Pickard’s son had picked up during the trip.
They emailed back. Not only had they found Sutro safe and would be posting him back, but they sent updates so Doozer could see what he’d been doing on his extended vacation. Apparently having first visiting the laundry, he’s been at the Spa. pic.twitter.com/rFhK6m9LVI
— Anna (@annapickard) January 7, 2019
Most hotels would’ve simply sent the stuffed animals back and perhaps even made Pickard pay for postage. But not the Grand Hyatt.
Instead, they sent her regular updates about the “extended vacation” the bear and seal were enjoying. Oh, and there were pictures, too.
And then, this is my favourite thing, THEY CHECKED OUT OF THE HOTEL. pic.twitter.com/uJAlhOTt0t
— Anna (@annapickard) January 7, 2019
“Then they took a walk,” Pickard said. “Met the gardeners.
“And went to the pool. They rented a cabana (and now I’m going to have to explain why I kept telling Doozer we couldn’t afford a cabana, but … his bear can?)”
SO thank you to Julien at @GrandHyattKauai, and his colleagues who are, apparently, just all-round lovely people who legit made me (and several dozen colleagues) cry today. Now I’m going to go and print these out and drip feed them to Doozer until Sutro lands. pic.twitter.com/uEDufv70zV
— Anna (@annapickard) January 7, 2019
The hotel also seemed to view the gesture as a kidding kindness, saying, “We’re glad Sutro got to enjoy an extended vacation with us. I’m sure he will have lots of stories to share with Doozer once they’re reunited.
“And of course mahalo to Julien and the rest of our staff for taking such good care of Sutro. Perfect example of the Aloha spirit we love to share with our guests, teddy bears included.”
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