Lowe's Delivery Driver Goes Back to Store for Box Just So Age 6 Boy Can Build Fort
We all love to complain about poor customer service, don’t we? In fact, over the past few days, I’ve found myself mired in an endless cycle of phone calls to a large retailer, constantly leaving messages that never get returned.
Still, we should take a moment to shower a little praise on the hardworking men and women who go the extra mile for their customers, particularly those who have the thankless task of delivering packages. Just consider what happened in a Nashville, Tennessee, neighborhood on January 6, 2017.
Freezing rain had turned a steep hill into a downright treacherous slope, and resident Will Jones was waiting on Macy’s to deliver his new mattress. Yet even though the slope was impassable, the delivery men didn’t let it deter them and simply hoisted up the mattress to carry it to Jones by hand.
Texas resident Vanessa O’Shea caught an Amazon.com deliveryman taking the message on her doormat very literally and trying to follow its instructions. On June 4, Gilberto Montanez, Jr. Noticed that O’Shea’s doormat said, “Please hide packages from husband,” so he hid the package behind a front-porch chair.
A security camera captured his can-do spirit. “He gets an A for effort,” O’Shea told Fox News.
Then there’s Alejandro Porter, a Lowe’s employee who was tasked with delivering a refrigerator to Wendy Bailey in Rankin County, Mississippi.
Yet when the refrigerator arrived on June 16, it was missing one thing: its box.
That wouldn’t matter much normally. But Bailey’s six-year-old son Brandon had waited a full two weeks for that box.
In his little-boy mind, he’d planned to turn it into an incredible edifice, so he was understandably disappointed when it didn’t arrive. In fact, Porter understood his sadness so well that he drove all the way back to the store just to pick up some cardboard for the young man.
“The kind delivery man from Lowe’s felt so bad, he went out of his way to go back and get him a box,” Bailey wrote on Facebook. “He said, ‘Every little boy needs an awesome box fort.’
“Now, that’s going above and beyond. There’s one thrilled 6-year-old in my house this morning who also learned an important lesson today about kindness.”
Kudos to Porter and every other service worker who puts his heart into it. Not only do they make their companies shine, they bring a smile to our faces.
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