Remember the 911 Operator Who Hung Up on Buffalo Shooting Caller? New Story Makes It Even Worse


When law enforcement officers fail to do their job, people sometimes die. It appears this unfortunately was the case in the May 14 supermarket massacre in Buffalo, New York.

A gunman wearing military fatigues, body armor and a tactical helmet killed 10 people and wounded three others at a Tops grocery store.

One woman, an assistant manager at the supermarket, attempted to call 911 for help. During the call, the Erie County 911 operator yelled at and eventually hung up on the woman while the shooting was taking place.

Sadly, on Thursday, this story got even worse.

As it turns out, roughly one week later, a survivor of the Buffalo massacre fell victim to another improperly handled 911 call.

Pro-Palestinian Radicals Infiltrate Netanyahu's DC Hotel, Unleash Pure Chaos: 'An Utter Security Failure'

According to the WIVB-TV, the call was made during a birthday party for the Tops survivor when a woman went into cardiac arrest.

The report didn’t indicate how the call was improperly handled, but it said the 911 operator had been fired.

This was a different call taker from the one who dropped the ball during the mass shooting itself.

That caller was fired as well after being placed on administrative leave.

Are you confident in the 911 operators where you live?

April Baskin, chairwoman of the Erie County Legislature, said it was “obvious” that the Tops call “was not handled in a professional way,” according to WIVB.

“We’re going to ask for further investigations into the full department because this happened more than once in the matter of two weeks on Buffalo’s East Side,” Baskin added, referring to the second call from the birthday party.

The report said she was working with Legislator Howard Johnson to get answers.

“I have asked and Legislator Johnson have asked for an investigation not just into that particular call taker and the ongoings of that call, but the entire department and identifying how many disconnections are happening,” Baskin said.

If law enforcement officials aren’t properly hired and trained, instances such as this are likely to continue.

Police Officer Searches Truck, Then a Sudden Flash Changes Everything

If the call had been handled the right way, would lives have been saved at the Tops supermarket? It’s impossible to know.

However, the next time there’s such an incident, it might. The next time, a properly handled 911 call might lead to many lives being saved.

Sadly, since Democratic politicians radically defunded police departments across the country amid the Black Lives Matter movement, there are no assurances of how prepared law enforcement officials will be in the face of such a crisis.

Truth and Accuracy

Submit a Correction →

We are committed to truth and accuracy in all of our journalism. Read our editorial standards.

, , , , ,
Michael wrote for a number of entertainment news outlets before joining The Western Journal in 2020 as a staff reporter. He now manages the writing and reporting teams, overseeing the production of commentary, news and original reporting content.
Michael Austin graduated from Iowa State University in 2019. During his time in college, Michael volunteered as a social media influencer for both PragerU and Live Action. After graduation, he went on to work as a freelance journalist for various entertainment news sites before joining The Western Journal in 2020 as a staff reporter.

Since then, Michael has been promoted to the role of Manager of Writing and Reporting. His responsibilities now include managing and directing the production of commentary, news and original reporting content.
Ames, Iowa
Iowa State University
Topics of Expertise
Culture, Faith, Politics, Education, Entertainment