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Chick-fil-A Cashier Goes Above & Beyond to Make Sure Customer Gets Money Back

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It goes without saying that Chick-fil-A is well known for its company values. This chain holds a high standard for service and hospitality, and its employees are always warm and friendly, often going above and beyond to truly make it their pleasure to serve you.

“We believe, with all our hearts, that kindness is a higher calling,” the “We are Chick-fil-A” ad below promises. “Being your best requires hard work.”

One such Chick-fil-A restaurant in Lubbock, Texas, is being praised for one very exceptional, and extremely honest, employee. Marcus Henderson has shown just how seriously he takes his red uniform.

One day, while manning the drive-thru, Henderson came across regular restaurant-goer, Danny Cadra. The transaction went as usual, aside from one minor detail.

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Cadra drove away without his three dollars and some change. The small amount is barely enough for a gallon of gas in some states, but the value Henderson held for it ended up being much greater indeed.

“I’m supposed to keep this and give it back to him,” Henderson explained in an interview. “I knew he was a regular, I was going to see him again eventually.”

Although it would have been easy to forget about the change after a day or two, this employee of the century was determined not to let the amount slide, however small. “It was basically a part of my uniform,” Henderson relayed, recalling how he placed the money in an envelope and put it in his back pocket every day.

While Cadra was a regular, Henderson had no way of knowing when he might actually come in. It could have been during his shift, or he may not have been at the restaurant at all.

Still, Henderson didn’t lose hope he’d have the opportunity to return the change to its rightful owner. It took almost a month, but eventually the fateful day came when Cadra returned.

“What a breath of fresh air. It meant that much to him, so it meant even that much more to me,” Cadra shared.

This small act of kindness has gone viral, but Henderson has remained humble about the experience. “I’m called to serve these people well,” he said.

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Because of Henderson’s small gesture, he and Cadra have become friends. I think we can agree this one act has also motivated us all to “eat mor chikin.”

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Sarah Carri is an avid reader and social media guru with a passion for truth and life. Her writing has previously been published in print and online by Focus on the Family and other well known media outlets. Her experience in ministry and Disney entertainment gives her a unique perspective on such topics.
Sarah Carri is an avid reader and social media guru with a passion for truth and life. Her writing has previously been published in print and online by Focus on the Family and other well known media outlets. Her experience in ministry and Disney entertainment gives her a unique perspective on such topics.

Sarah's experience as a successful working stay-at-home mom and business owner has given her the chance to write and research often. She stays up to date on the latest in entertainment and offers her views on celebrity stories based on her wide knowledge of the industry. Her success as a former preschool teacher and licensed daycare provider lend to her know-how on topics relating to parenting and childhood education.

Her thoughts on faith and family issues stem from home life and ministry work. Sarah takes time to attend workshops and classes annually that help her to improve and hone her writing craft. She is a graduate of the Institute of Children's Literature program and her writing has been acclaimed by ACFW and ECPA.
Education
Institute of Children's Literature, Art Institute of Phoenix (Advertising), University of California Irvine (Theater), Snow College (Early Childhood Education)
Location
Arizona
Languages Spoken
English
Topics of Expertise
Entertainment, Faith




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