Path 27

Target's tech trouble clogs stores with long checkout lines

Path 27

SAN FRANCISCO (AP) — A glitch stalled checkout lines at Target stores worldwide Saturday, exasperating shoppers and potentially eating into sales at a prime time for retailers, the day before Father’s Day.

The roughly two-hour outage periodically prevented Target’s cashiers from scanning merchandise or processing transactions as long lines formed in some stores. Self-checkout registers, usually the speediest of options, also weren’t working at times.

Target temporarily closed some of its stores, including one in San Francisco, rather than risk aggravating shoppers.

“Our technology team worked quickly to identify and fix the issue, and we apologize for the inconvenience and frustration this caused for our guests,” Target said in a Saturday statement.

Before the company figured out was wrong, a Target employee was warning customers that they might not be able to check out as they entered a San Francisco store early Saturday afternoon. Sales were being completed after intermittent delays during the half hour an AP reporter observed the lines at the store.

Trending:
Olympian's Overzealous Victory Celebration Ends Up Costing Him More Than He Ever Imagined

But some shoppers posting on their Twitter accounts Saturday painted a different picture as they vented about excruciatingly long lines but expressed sympathy for the Target employees trying to cope with the situation.

The meltdown hit Target at the worst time for a mass-market merchant, given Saturdays are typically one of the busiest shopping days of the week.

Target has been vexed by technology before, most notably in 2013 when malware installed in its checkout system resulted in a data heist that exposed personal information in more than 40 million credit and debit card accounts. That debacle triggered lawsuits and eventually led to the departure of its CEO, Gregg Steinhafel.

The Minneapolis company said customers caught in up the checkout slowdown have no reason to worry.

“After an initial but thorough review, we can confirm that this was not a data breach or security-related issue, and no guest information was compromised at any time,” Target said.

The Western Journal has not reviewed this Associated Press story prior to publication. Therefore, it may contain editorial bias or may in some other way not meet our normal editorial standards. It is provided to our readers as a service from The Western Journal.

Truth and Accuracy

Submit a Correction →



loading

We are committed to truth and accuracy in all of our journalism. Read our editorial standards.

Tags:
Path 27
The Associated Press is an independent, not-for-profit news cooperative headquartered in New York City. Their teams in over 100 countries tell the world’s stories, from breaking news to investigative reporting. They provide content and services to help engage audiences worldwide, working with companies of all types, from broadcasters to brands.
The Associated Press was the first private sector organization in the U.S. to operate on a national scale. Over the past 170 years, they have been first to inform the world of many of history's most important moments, from the assassination of Abraham Lincoln and the bombing of Pearl Harbor to the fall of the Shah of Iran and the death of Pope John Paul.

Today, they operate in 263 locations in more than 100 countries relaying breaking news, covering war and conflict and producing enterprise reports that tell the world's stories.
Location
New York City




loading

Conversation