It’s no secret that Chick-fil-A goes above and beyond for its guests. From reassuring you that it’s their pleasure to sprinting across traffic to return forgotten food, Chick-fil-A employees go the extra mile to care for others.
Another example of just how much they will do for their guests happened in the Denver, Colorado, area on the morning of Tuesday, Oct. 16, 2018.
Lindsay Watts had taken advantage of the extremely convenient mobile app, packed her 5-year-old son into the car and began to drive to pick up her mobile order.
As she turned into the shopping center where the restaurant is located, she was sideswiped by another car.
After some time had passed, a CFA employee became concerned when Watts never showed up to pick up her order.
When they called her, the mother explained that she had gotten into an accident on the way and was talking to law enforcement in a nearby parking lot.
That’s when two employees of the Larkridge Chick-fil-A decided to make the stressful morning a little bit less so.
Nat Suwantla along with another employee named Cameron decided that they would deliver the mobile order to her.
When Suwantla showed up with her order, Watts was overwhelmed with the simple act of kindness and was brought to tears.
The employees had also included a sweet, uplifting note with a gift card.
The note said, “We’re sorry about your car. Hope this makes your day better! -CFA Larkridge”
“I think sometimes in the chaos of all the news we hear we can forget that there are still very kind people that will go out of their way to help a stranger,” Watts told 9NEWS. “And my order was only like $10. So it was done out of pure kindness and love.”
“We put a couple extra cookies in there, and I said I hope your day is better and I gave her a hug,” Suwantla humbly and sweetly said. “I just wanted to make her day better, because she had a bad day.”
Suwantla’s actions are a perfect example of S. Truett Cathy’s hopes for the company. The founder said, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.”
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