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Teen Employee Knows Just What To Do When Girl with Autism Breaks Down in Shoe Store

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Exuding understanding and compassion ought to be standard requirements for anyone who works in customer service.

Sadly, we encounter rude people everywhere. People are impatient or short-tempered, and they can be on either side of the register.

One young man from England has been a true example of how a little kindness can go a long way.

Eighteen-year-old Jacob Tayler was working at a Clarks shoe store in Bicester when a little girl started crying and throwing what seemed to be a fit.

All parents have been there. We see the eye rolls and hear the huffs from others who don’t bother and stop to consider we might need some help or grace in the situation.

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Tayler had grace, though. He walked right up to the girl and her mother, Dawn Brown, and started talking to them.

As it turns out, the girl has autism and was experiencing a “sensory overload.”

Do you know someone who has autism?

“I was asked to measure a little girl’s feet,” Tayler told BBC. “I didn’t know she had autism but she wasn’t responding very well.”

Their interaction turned out to be just what the girl needed. Tayler helped her try on shoes and even explained why they wouldn’t feel as comfortable as her other shoes at first.

“He patiently sat while she cried,” Brown wrote in an email to the store, praising Tayler for his kindness. “He didn’t once make us feel like we were taking too long or being a nuisance.”

Tayler was presented with a “celebration alert”  from Clarks for his “outstanding customer service.” His dad, James Fibble, tweeted a photo of the job well done.

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Brown commented on the now-viral tweet, saying, “I am so so happy that Jacob got this recognition, he totally deserves this. You should be incredibly proud.”

“I do really enjoy working with children with autism and helping children in need,” Tayler told CNN.

He said that he has plans to work with people with disabilities over the summer and also hopes to become a firefighter.

Clarks also commended the teen on Twitter. “Big shout out to Jacob for this wonderful feedback. We are all really proud of you!” the shoe store tweeted.

“You are the epitome of what we want all our staff to be,” Clarks added. “You absolute star! Love from the Clarks Team!!”

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Sarah Carri is an avid reader and social media guru with a passion for truth and life. Her writing has previously been published in print and online by Focus on the Family and other well known media outlets. Her experience in ministry and Disney entertainment gives her a unique perspective on such topics.
Sarah Carri is an avid reader and social media guru with a passion for truth and life. Her writing has previously been published in print and online by Focus on the Family and other well known media outlets. Her experience in ministry and Disney entertainment gives her a unique perspective on such topics.

Sarah's experience as a successful working stay-at-home mom and business owner has given her the chance to write and research often. She stays up to date on the latest in entertainment and offers her views on celebrity stories based on her wide knowledge of the industry. Her success as a former preschool teacher and licensed daycare provider lend to her know-how on topics relating to parenting and childhood education.

Her thoughts on faith and family issues stem from home life and ministry work. Sarah takes time to attend workshops and classes annually that help her to improve and hone her writing craft. She is a graduate of the Institute of Children's Literature program and her writing has been acclaimed by ACFW and ECPA.
Education
Institute of Children's Literature, Art Institute of Phoenix (Advertising), University of California Irvine (Theater), Snow College (Early Childhood Education)
Location
Arizona
Languages Spoken
English
Topics of Expertise
Entertainment, Faith




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