Wedding Venue Calls Bride a 'Cow' in Email, Forced to Apologize After Being Blasted for 'Mistake'
Planning a wedding is hard work. But one of the earliest, and quite possibly the most complicated, decisions is choosing a wedding venue.
This one decision comes with a multitude of different questions that provide the groundwork for the rest of the wedding planning.
Do you want to get married on the beach? In a church? Hidden away in the forest? How many people will the venue need to fit? Do you want to have a small wedding or a large wedding?
My head is spinning thinking about it all. But one bad experience at a wedding venue can quickly get it scratched off the list of contenders.
This is exactly what happened when bride-to-be Jade Sharp and her fiancé went to visit The Mulberry Tree restaurant in the U.K. where they were thinking of having their wedding and reception.
According to Sharp’s scathing review on Trip Advisor, she had arranged an appointment to go visit the restaurant and talk about the details, but when they arrived at the specified date and time, the staff was surprised to see them and were unaware of the appointment.
“We got shown round anyway and we asked a few questions most wasn’t able to be answered as she didnt know. So we came away disappointed not (sic) knowing any more info than we did before,” she wrote.
“The tour was done quite reluctantly with very little enthusiasm or passion or even a smile.”
Sharp sent an email to the venue after she got home to express her disappointment that she was not able to get more information.
The email she received in response is enough to make any couple looking to hold their wedding at the restaurant go elsewhere.
“Well she’s a cow!” read the first line of the email that was supposed to be an email sent from the manager who gave them the tour to the head manager.
The email went on to say how the questions Sharp had asked “p—ed (her) off” and that she’s “Not sure we’re the right venue for them tbh.”
In her review, Sharp said that she “cannot express how hurt and upset (she) was reading the email.” And rightfully so! “How rude and unprofessional the way in which she spoke about us!”
The manager did call the bride-to-be back with an apology, and commented on the review as well saying that she was “absolutely mortified, horrified and completely embarrassed that you had sight of such an email. It is completely unprofessional and indefensible.”
As Sharp pointed out at the end of her review, other people had left negative reviews about the restaurant based on bad customer service, so she expressed her relief that she decided to take her wedding elsewhere.
“So thanks anyway im glad we have been through this and not spend our money with you. We’ve had a lucky escape by the sounds of your other reviews based on bad customer service and your management team!”
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