Chick-fil-A Named Top Fast-Food Restaurant in America by a Wide Margin


For the third year in a row, Chick-fil-A won the top spot in a customer satisfaction survey ranking fast food chains and other restaurants.

The prolific purveyor of chicken in many forms and waffle fries scored an 87 on a 100-point American Customer Satisfaction Index, USA Today reported.

The next closest was Panera Bread with a score of 81, followed by Subway at 80 and Arby’s at 79.

The ACSI survey is based on interviews with 22,500 customers (conducted between June 2017 and May 2018), in which respondents answered questions concerning the quality of products, services and overall satisfaction.

Texas Roadhouse topped the list among full-service restaurant chains with a score of 83.

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Roadhouse spokesman Travis Doster told USA Today consistency in service is the reason customers continue to flock to the restaurant.

“From Day One, our servers have only had three tables at a time, which translates to better guest interactions and faster service,” Doster said.

Following Roadhouse were Cracker Barrel and Longhorn Steakhouse both at 81, and Olive Garden at 80.

Do you think Chick-fil-A deserved the top spot?

Red Robin saw the largest gain from their 2017 ranking among full-service establishments with an 8 percent rise to 79.

“Its focus on menu innovation, online ordering, and call center support helped fuel a 40 percent increase in off-premises sales in the first quarter year over year and resulted in major gains in customer satisfaction,” ACSI reported.

The winners among the pizza chains were Papa John’s and Pizza Hut, tied at 80, followed by Domino’s at 79 and Little Caesars with 77.

Chick-fil-A states its corporate purpose is “To glorify God by being a faithful steward of all that is entrusted to us and to have a positive influence on all who come into contact with Chick-fil-A.”

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The Atlanta-based chain’s late founder S. Truett Cathy said, “We should be about more than just selling chicken. We should be a part of our customers’ lives and the communities in which we serve.”

ABC News reported that Chick-fil-A opened its largest location in the world in New York City’s Lower Manhattan in March to great fanfare.

Meanwhile, the chain’s Midtown location is NYC’s busiest lunchtime restaurant.

According to the Atlanta Business Journal, the location sells 3,000 sandwiches a day, with a person ordering one every six seconds.

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Randy DeSoto has written more than 3,000 articles for The Western Journal since he joined the company in 2015. He is a graduate of West Point and Regent University School of Law. He is the author of the book "We Hold These Truths" and screenwriter of the political documentary "I Want Your Money."
Randy DeSoto is the senior staff writer for The Western Journal. He wrote and was the assistant producer of the documentary film "I Want Your Money" about the perils of Big Government, comparing the presidencies of Ronald Reagan and Barack Obama. Randy is the author of the book "We Hold These Truths," which addresses how leaders have appealed to beliefs found in the Declaration of Independence at defining moments in our nation's history. He has been published in several political sites and newspapers.

Randy graduated from the United States Military Academy at West Point with a BS in political science and Regent University School of Law with a juris doctorate.
Harrisburg, Pennsylvania
Graduated dean's list from West Point
United States Military Academy at West Point, Regent University School of Law
Books Written
We Hold These Truths
Professional Memberships
Virginia and Pennsylvania state bars
Phoenix, Arizona
Languages Spoken
Topics of Expertise
Politics, Entertainment, Faith